Privacy Policy

1. Information We Collect

At our dog grooming salon, we collect various types of information to provide exceptional grooming services for your beloved pets. This information includes personal details you provide when booking appointments, your pet's health and grooming history, and technical data collected through our website.

Personal Information

• Full name and contact details (phone number, email address, home address)
• Pet information including breed, age, weight, and medical conditions
• Grooming preferences and special instructions
• Payment information and billing details
• Emergency contact information

Technical Information

When you visit our website, we automatically collect certain technical information including your IP address, browser type, device information, pages visited, and time spent on our site. This data helps us improve our online services and user experience.

2. How We Use Your Information

We use the collected information exclusively for legitimate business purposes related to providing professional dog grooming services. Your data enables us to deliver personalized care for your pets and maintain high service standards.

• Scheduling and managing grooming appointments
• Maintaining detailed grooming records for your pet
• Processing payments and managing billing
• Communicating appointment reminders and service updates
• Ensuring your pet's safety through health record maintenance
• Improving our services based on feedback and preferences
• Complying with legal and regulatory requirements

3. Data Protection and Security

We implement comprehensive security measures to protect your personal information and your pet's data from unauthorized access, alteration, disclosure, or destruction. Our commitment to data security includes both technical and organizational safeguards.

All staff members are trained in privacy protection protocols and sign confidentiality agreements. We regularly review and update our security practices to ensure they meet current industry standards and regulatory requirements.

4. Your Rights Under GDPR

As a data subject under the General Data Protection Regulation (GDPR), you have several important rights regarding your personal information. We are committed to facilitating the exercise of these rights in accordance with applicable law.

Your Rights Include:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent for data processing

To exercise any of these rights, please submit a written request. We will respond within one month of receiving your request, though complex requests may require additional time.

5. Data Retention and Sharing

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Generally, we maintain grooming records for three years after your last visit to ensure continuity of care.

Data Sharing Policy

We do not sell, trade, or rent your personal information to third parties. Limited sharing may occur only in specific circumstances:

• With veterinarians when your pet requires medical attention
• With payment processors for transaction completion
• When required by law or legal proceedings
• With your explicit consent for specific purposes

6. Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience and provide personalized content. Cookies are small text files stored on your device that help us understand how you interact with our website.

We use both essential cookies (necessary for website functionality) and analytical cookies (to improve our services). You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

7. Children's Privacy

Our services are designed for pet owners who are at least 18 years old. We do not knowingly collect personal information from children under 16 without parental consent. If we become aware that we have collected such information, we will take steps to delete it promptly.

8. Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through email or prominent website notices. Continued use of our services after policy updates indicates acceptance of the revised terms.